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Frequently asked questions

Frequently Asked Questions

COVID-19: Deliveries are operating normally

Deliveries are operating normally, we are currently offering free express shipping which means you will have your goods within the next 5 working days. We have all items in stock and ready to be shipped immediately.

What payment methods do you accept?

Wall Bed King accepts all the major credit cards as well as Paypal. Credit card payments are handled by World Pay one of the most secure and trusted online payment gateways.

What shipping options are available?

We offer several delivery options from a free economy delivery to an express option with delivery between 2 - 5 days. We also offer the option for you to collect your goods directly from our warehouse in Harlow CM20 2HU, north of London. For more details please visit our delivery details page.

How secure is my order online

Here at Wall Bed King we take online security very seriously. Payments are processed using Secure Socket Layer (SSL) - this prevents you from inadvertently revealing any personal information, always using the maximum strenght encryption to process payments for all orders. You can check this by looking out for the green padlock in the address bar.

How long does delivery take?

Normally we have all sizes in stock, and can despatch straight away - We have 3 delivery options to choose from; Economy (2 - 4 weeks delivery time), Standard (1 - 2 weeks delivery time) and Express (2 - 5 working days delivery time).

Do your wall beds need to be fixed to a wall?

Our wall beds do need to be fixed to a wall and / or floor for safe use. The wall bed can be installed by yourself on any type of floor or wall.

How long does it take to open and close the wall beds?

It takes only a few seconds! They can be opened and closed with minimal effort and therefore suitable for everyone, you can see a quick demonstration of our wallbeds on our Wall Bed King Youtube Channel.

Can I leave sheets and blankets on the wall bed when not in use?

Yes! The wall beds are designed to be used with the sheets and blankets remaining on - you do not need to remove them when closing the wall beds.

What size of wallbeds do you stock?

We have single, double, small double and king size wall beds. We have now added even more styles to our range and now also have horizontal wall beds in stock and ready to be delivered, do look at our full range of wall bed frames for more detailed size specifications.

Are wall beds designed for everynight use?

Absolutely! These beds are not only space-saving but they are the most comfortable bed you could ever wish for! We say this because unlike sofa-beds the comfort level is determined by the mattress you have and therefore just as comfortable as a standard bed.

Can I take the wall bed when I move?

Remember this is an investment for your home, not only will you have more space but you will also be able to take the bed frame and cabinet with you or sell it on ebay for near enough the same price you purchased it for!

Can I use my standard size mattress?

Yes! If you have a standard bed and are upgrading to a Wall Bed King bed you will be able to use your existing standard mattress, just remember to order the right wall bed frame. Alternatively you may opt for one of our carefully engineered Wall Bed King Mattresses.

Is there a discount if I order more than one wall bed?

Already heavily discounted but... yes! At Wall Bed King we reward our best customers by offering a discount if you wish to order more than one bed. Please get in contact for further details.

Is there a money back guarantee?

30 days money back guarantee: Our wallbeds are covered by a 30 days refund guarantee. If you are not happy, for any reason, with your purchase, please let us know, and we will refund the purchase price. Please note: the refund guarantee only applies to wallbeds, the delivery charges are not refundable. The wallbed should not have been installed or used, and should be in saleable condition. Missing packaging is not a problem. For further information on returns, please get in touch.



If you prefer to contact us through email please feel free to email us directly and one of our friendly team members will be happy to answer any questions you may have.


Online Chat

Please click on the icon above to speak to one of our wall bed experts, in case we are not online please leave us your question and will be in touch with all the answers!



Monday - Friday: 9:00am-8pm
Saturday - Sunday: 9:00am-12pm
01928 583 469

David Goode, Google


"We have bought both a double and single wall bed. Both orders were handled efficiently and with courtesy at all times. The products are of good quality and easy to assemble. I’d be happy to recommend this company to anyone."

Alison Pritchard, Google


"One of the best choices I've made. Bought a double studio style bed with the luxury mattress and it is wonderful. All visitors have said how secure and comfortable the bed feels. It was all delivered exactly as he said it would. Couldn't be happier."

Alexander Alexander, Google


"Very happy with the wall bed king experience. Ordering was straightforward. Communication from wall bed king kept me updated with the delivery. Delivery itself went as planned. Product straightforward to put together and very robust. Operates exactly as shown on the website."

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