Frequently Asked Questions
What payment methods do you accept?
What shipping options are available?
We offer several delivery options from a free economy delivery to an express option with delivery between 2 - 5 days. We also offer the option for you to collect your goods directly from our warehouse in Harlow CM20 2HU, north of London. For more details please visit our delivery details page.
How secure is my order online?
Here at Wall Bed King we take online security very seriously. Payments are processed using Secure Socket Layer (SSL) - this prevents you from inadvertently revealing any personal information, always using the maximum strenght encryption, to process payments for all orders.
How long does delivery take?
Normally we have all sizes in stock, and can despatch straight away - however, it depends on where you live and what courier company we use, due to the size of the wallbeds. Therefore, you can expect your new wallbed in around 15 working days.
Do your wall beds need to be fixed to a wall?
Our wallbeds do need to be fixed to a wall and / or floor for safe use. The wallbed can be installed by yourself on any type of floor or wall.
How long does it take to open and close the wall beds?
It takes only a few seconds! They can be opened and closed with minimal effort and therefore suitable for everyone, you can see a quick demonstration of our wallbeds on our WallBedKing Youtube Channel.
Can I leave sheets and blankets on the wall bed when not in use?
Yes! The wall beds are designed to be used with the sheets and blankets remaining on - you do not need to remove them when closing the wall beds.
What size of wallbeds do you stock?
We have single, double, small double and king size wall beds. We have now added even more styles to our range and now also have horizontal wall beds in stock and ready to be delivered, do look at our full range of wall bed frames for more detailed size specifications.
Are wall beds designed for everynight use?
Absolutely! These beds are not only space-saving but they are the most comfortable bed you could ever wish for! We say this because unlike sofa-beds the comfort level is determined by the mattress you have and therefore just as comfortable as a standard bed
Can I take the wallbed when I move?
Remember this is an investment for your home, not only will you have more space but you will also be able to take the bed frame and cabinet with you or sell it on ebay for near enough the same price you purchased it for!
Can I use my standard size mattress?
Yes! If you have a standard bed and are upgrading to a WallBedKing bed you will be able to use your existing standard mattress, just remember to order the right wall bed frame.
Is there a discount if I order more than one wallbed?
Already heavily discounted but... yes! At WallBedKing we reward our best customers by offering a discount if you wish to order more than one bed. Please get in contact for further details.
Is there a money back guarantee?
30 days money back guarantee: Our wallbeds are covered by a 30 days refund guarantee. If you are not happy, for any reason, with your purchase, please let us know, and we will refund the purchase price. Please note: the refund guarantee only applies to wallbeds, the delivery charges are not refundable. The wallbed should not have been installed or used, and should be in saleable condition. Missing package is not a problem. For further information on returns, please get in touch.
Why do you only use piston mechanisms?
Why we only use piston mechanisms in our wallbeds... Even in our cheapest ones
During research and development of our wall beds in the 1990's we tested both piston and spring mechanisms, and we found that the only advantage metal springs offer is the price - but we didn't compromise on quality or safety. The piston system not only maintains a smooth transition when raising and lowering the bed that requires only minimal effort from the user to move it, it also acts as a speed control device. This is why you will find this durable, reliable commercial-grade mechanism in nearly all high-end furniture. Gas pistons are maintenance free and NOT subject to metal fatigue or catastrophic failure - don't need adjustment after installation - and you can use any mattress up to 12" regardless of it's weight. Our first beds were installed over 15 years ago in Germany, and we never had to replace a piston mechanism...
The other alternative counter-balancing device you can still find on earlier designs is a metal spring system. Usually these are cheaper, however, some aren't made for everyday use, and you only get a very short warranty on the bed frame - just ask before you buy.
Springs expand, contract and fatigue with age, and may need adjustment or replacement years after installation. Replacement springs can be cheap, but difficult to replace. On some models these springs are located underneath the bed frame, only few inches below your head - any failure can be catastrophic.
This is why we would never use the bulky, outdated metal spring in our beds, and this is how we can offer a 30 DAYS MONEY BACK GUARANTEE and 5 years warranty on ALL PARTS of EVERY wallbed.